How do I use SilverWare Management Restaurant System?!
I just got a job as a bottle service girl at a club but I have never NEVER used a computer system to place orders!. I dont even know how to sign in!. the guy that came to teach us on training day, I did not understand a word he was sayng!. I start tonight and I dont even know how to log myself in to start let alone pick tables and place orders!. Someone pppplleeaasseee help!. I really wanna keep this job, I need it!!! How do I log in, how do I pick an order, whats an open bar mean!? do i split tabs how do i do that!.!. I need details! every time i go back to computer do i need to re sign in!? when paying cash or credit how do i do that!? printing etc etc etc etc I tried finding a setp by step online but I couldnt seem to find itWww@FoodAQ@Com
Answers:
Silverware is very easy!. At the place I work, the screen has a display of all the tables, kind of like a map of the dining room with table numbers on each table!.
To start just pick the table or bar seat you wanna place the order!. (This is called opening a new table or seat)
Some places use cards that you have to swipe to log in and some places give you a user number instead of the card!.
So after you pick the table, it will ask for your user id, at that point you either swipe your card or enter your number!.
In some cases another screen will ask you how many guests you have on that table!. Just enter the number in,
after that you will be at the order screen!.
Now every menu is different so I cannot give you exact instructions here!.
But generally speaking, one half of the screen will be for you to see your orders!. and the other half will have categories!.
On the bottom you will have buttons such as MORE, GROUPS, MODS, OTHER and on the right side you will have SEND SPLIT REORDER UNDO VOID DISCOUNT TRANSFER PRINT CLOSE!.
I will go through each of these!.
Now, you need to put your order in!. This is where I can't tell you everything because every restaurant is different!. Example, your table ordered 1 cocktail,, 1 beer, 1 soda, 2 appetizers, 3 entrees!. You would pick the category your order is in, you would go to DRINKS or ALCOHOL or COCKTAIL or SOFT BEVERAGES!. This depends on how it is programmed, it not always the same so you have to know under what category the items are in!. To make it easy lets say all drinks are under the DRINKS category!. Touch drinks, ring up the drinks you have!. Now to go back to the main menu where you see all categories, touch GROUP at the bottom of screen!. GROUP always goes 1 step back!. once you are at the main screen, go on appetizers do the same thing ring up your order, touch GROUPS and go back do the same for you main course!. On the other half of scren check your order make sure u got everything in!. Now hit the SEND button on the right!. This sends your order to the kitchen or the bar, wherever your order will be made!.
Another thing is the MODS button!. If someone wants a screwdriver no ice, you would ring up your drink first, then hit the MODS button to modify your drink order!. there should be a no ice button or something similar!.
Ok so now that your customers are about to leave, you have to give them the check!.
Touch the table number, swipe your card or enter your number, you will be at your order screen!. On the right side, hit the print button, it will print a check for you!. When they give you the money you go back into your table, this time hit the close button!. If it is cash, put the amount in hit the cash button and this will close your order!. If it is credit you will have to hit the credit button, swipe the card!. But do not close the order at this point because they will give you a tip so you have to enter your tip in before you close!.
I think this should get you started!. There is a lot more that you will learn just from practice!. Dont worry nobody expects you to know everything first day!. You might spend more time on the computer than you'd like to your first week but trust me silverware is the easiest system ever, and you will have someone available to help you!. Www@FoodAQ@Com
To start just pick the table or bar seat you wanna place the order!. (This is called opening a new table or seat)
Some places use cards that you have to swipe to log in and some places give you a user number instead of the card!.
So after you pick the table, it will ask for your user id, at that point you either swipe your card or enter your number!.
In some cases another screen will ask you how many guests you have on that table!. Just enter the number in,
after that you will be at the order screen!.
Now every menu is different so I cannot give you exact instructions here!.
But generally speaking, one half of the screen will be for you to see your orders!. and the other half will have categories!.
On the bottom you will have buttons such as MORE, GROUPS, MODS, OTHER and on the right side you will have SEND SPLIT REORDER UNDO VOID DISCOUNT TRANSFER PRINT CLOSE!.
I will go through each of these!.
Now, you need to put your order in!. This is where I can't tell you everything because every restaurant is different!. Example, your table ordered 1 cocktail,, 1 beer, 1 soda, 2 appetizers, 3 entrees!. You would pick the category your order is in, you would go to DRINKS or ALCOHOL or COCKTAIL or SOFT BEVERAGES!. This depends on how it is programmed, it not always the same so you have to know under what category the items are in!. To make it easy lets say all drinks are under the DRINKS category!. Touch drinks, ring up the drinks you have!. Now to go back to the main menu where you see all categories, touch GROUP at the bottom of screen!. GROUP always goes 1 step back!. once you are at the main screen, go on appetizers do the same thing ring up your order, touch GROUPS and go back do the same for you main course!. On the other half of scren check your order make sure u got everything in!. Now hit the SEND button on the right!. This sends your order to the kitchen or the bar, wherever your order will be made!.
Another thing is the MODS button!. If someone wants a screwdriver no ice, you would ring up your drink first, then hit the MODS button to modify your drink order!. there should be a no ice button or something similar!.
Ok so now that your customers are about to leave, you have to give them the check!.
Touch the table number, swipe your card or enter your number, you will be at your order screen!. On the right side, hit the print button, it will print a check for you!. When they give you the money you go back into your table, this time hit the close button!. If it is cash, put the amount in hit the cash button and this will close your order!. If it is credit you will have to hit the credit button, swipe the card!. But do not close the order at this point because they will give you a tip so you have to enter your tip in before you close!.
I think this should get you started!. There is a lot more that you will learn just from practice!. Dont worry nobody expects you to know everything first day!. You might spend more time on the computer than you'd like to your first week but trust me silverware is the easiest system ever, and you will have someone available to help you!. Www@FoodAQ@Com