Need help with Scenarios-Service Slipups?!
For each Scenario, identify two service slipups for each scenario and list the steps you would take to prevent the problem from happening again.
As a customer walks through a cafeteria line, he stops at nearly every item and asks the nearest employee the following ?s..... Whats this>, does it has salt?, is it spicy?, Is it broiled or grilled??? the employees then become very anoyyed by his questions and the one employee answers him by saying, what do we look like, tour gruids? the man is embarassed, sets his tray down in the middle of the line, and walks out.
Service Slipup 1:
Steps I would take to correct this from happening:
Service Slipup 2:
Steps I would take to correct this from happening:
As a customer walks through a cafeteria line, he stops at nearly every item and asks the nearest employee the following ?s..... Whats this>, does it has salt?, is it spicy?, Is it broiled or grilled??? the employees then become very anoyyed by his questions and the one employee answers him by saying, what do we look like, tour gruids? the man is embarassed, sets his tray down in the middle of the line, and walks out.
Service Slipup 1:
Steps I would take to correct this from happening:
Service Slipup 2:
Steps I would take to correct this from happening:
Answers:
Best Answer - Chosen by Voters
The customer shouldn't hold up the line...he should eat elsewhere where a server can take the time to answer his questions...or brown bag it if his dietary needs are so specific he can't trust prepared foods.
I actually think the employee's answer was pretty funny (though it's spelled "tour guides")...and know this is just a hypothetical scene. In reality, it would be considered rude.
