HELP ME!!!!!!!!!!!!!?!
A group of customers has stood waiting at the entrance of a full-service operation for 10 minutes. Several employees have passed them, but no one has greeted them. Finally, the hostess comes out of the kitchen, hands another customers several paper bags, and without apology, seats the group.
Service Slipup 1:
Steps I would take to correct this from happening:
Service Slipup 2:
Steps I would take to correct this from happening:
Answers:
Best Answer - Chosen by Voters
A group of customers has stood waiting at the entrance of a full-service operation for 10 minutes. Several employees have passed them, but no one has greeted them. Finally, the hostess comes out of the kitchen, hands another customers several paper bags, and without apology, seats the group.
Service Slipup 1: Not acknowledging the waiting patrons.
Steps I would take to correct this from happening: Greet the patrons immediately and, if there is an available table, seat them accordingly. If there is not an available table, greet them immediately and tell them it may be a few minutes wait.
Service Slipup 2: Not apologizing for slipup 1.
Steps I would take to correct this from happening: After the first mistake, immediately greet the patrons and apologize for not servicing them sooner. Then seat them immediately.