HELP ME!!!!!!!!!!!!!!!!?!

For each Scenario, identify two service slipups for each scenario and list the steps you would take to prevent the problem from happening again.

A women ordered a sandwhich and drink from a quick- service restaurant, She takes it to her car, opens the bag and finds that it isnt what she has ordered. She returns to the counter and waits for several minutes for an eployee to finish with another customer. When she tells the employee her problem, the employee takes the bag from her, yells at another employee for screwing up the odrder, and hands her another bag with comment.

Service Slipup 1:


Steps I would take to correct this from happening:




Service Slipup 2:




Steps I would take to correct this from happening: