HELP ME!!!!!!!!!!!!!!!!!?!
For each Scenario, identify two service slipups for each scenario and list the steps you would take to prevent the problem from happening again.
As a customer walks through a cafeteria line, he stops at nearly every item and asks the nearest employee the following ?s..... Whats this>, does it has salt?, is it spicy?, Is it broiled or grilled??? the employees then become very anoyyed by his questions and the one employee answers him by saying, what do we look like, tour gruids? the man is embarassed, sets his tray down in the middle of the line, and walks out.
Service Slipup 1:
Steps I would take to correct this from happening:
Service Slipup 2:
Steps I would take to correct this from happening:
As a customer walks through a cafeteria line, he stops at nearly every item and asks the nearest employee the following ?s..... Whats this>, does it has salt?, is it spicy?, Is it broiled or grilled??? the employees then become very anoyyed by his questions and the one employee answers him by saying, what do we look like, tour gruids? the man is embarassed, sets his tray down in the middle of the line, and walks out.
Service Slipup 1:
Steps I would take to correct this from happening:
Service Slipup 2:
Steps I would take to correct this from happening:
Answers:
Best Answer - Chosen by Voters
Tell the employee "Next time, remember , some people are idiots and you just have to shut your mouth and deal with it politely and answer the questions, no matter how stupid "
HMMM IM REALLY SORRY THTS HARD. TRY ASKING IT LESS CONFUSING. SORRY I DONT UNDERSTAND ):):)):):):):
Get a life
I grab the motherf*cking employee, kick his a*s, and make him answer my questions