Should we feel bad???!
Should we feel bad???
Today my bf and i wanted to grab something to eat before my class started...we went to our usual place where we get coffee which they also serve food...we never had their food before so it was a first...we ordered our food 4:40 and it was 5:15 and we still didnt our food...my class started in 10 mins...the owner asked what the problem was and we told him we wanna cancel cuz we have to go...he just told us a few more mins....but we ended up saying no or we were going to be late....we started to feel bad later when we talked about it because they had to make food worth $35 which im sure they ended up throwing away..plus we had the specialty some places other and it usual takes 10-15 mins to make..should we feel bad for what happen and to just walk out like that???
Additional Details1 month ago
yea it is a cafe and no it was not busy at all...a few people in there....i didnt get why the food took so long....this other place exxactly like it where we usually go takes 10 mins to make it what we ordered..It sucks that their whole staff was there...and it still took more then half an hour to get out food out which we couldnt wait for...i felt bad because we know the owner that we had to walk out like that...but seriously more then half an hour wait and it wasnt even busy at all???
Answers:
1 month ago
yea it is a cafe and no it was not busy at all...a few people in there....i didnt get why the food took so long....this other place exxactly like it where we usually go takes 10 mins to make it what we ordered..It sucks that their whole staff was there...and it still took more then half an hour to get out food out which we couldnt wait for...i felt bad because we know the owner that we had to walk out like that...but seriously more then half an hour wait and it wasnt even busy at all???
No dont feel bad at all. At the end of the day if you dont recieve good customer service then why should you wait?
If it was quiet theres no reason it should have taken so long, they will just learn from this.
I have walked out from a place before, was with my family, my husband had to be at work by 10pm, anyway the food was taking ages and the time was getting on, it wasnt even busy. They kept saying just a few more minutes but it never turned up, so we left and got a take out from pizza hut instead!!
Thats really tough, I don't know how to answer that. I don't know what I would have done.
well first what kind of "restaurant" was this. if it was a simple cafe...or something like a noodles n company than yea thats a little long...but u should have waited for the food to be cooked anyways cuz i find it kinda rude but i can understand ur point. on the other hand if it was a busy restaurant than yea u should cuz i worked in a restaurant before and ppl get annoying but than again when they cook the food and u leave they dont throw it away the employees eat it =D
than i would have done the same thing..no need to wait that long when its not busy..but sometimes something bad may have happened in the kitchen no one knows... just apologize tommorow to be on good terms and to not feel like u cant go there again
You shouldn't feel bad as that seems an excessive amount of time, for a meal to be produced. You didn't say what type of food place it was, they may just have been behind schedule.
As for the food, they would salvage what they could, but mark ups are so high they quickly recover the cost.
They will have a percentage for waste in some cases 100% from the actual cost of the ingredients to the price on the plate.
Been There.
Don't feel bad at all, 35 minutes is a long time to wait (even if you had a souffle!!). In Australia the level of service at restaurants/cafes has become almost appalling, and I am now very intolerant of it! You had every right to explain what the problem was, and then walk out.
nar u shouldnt feel bad coz tha ppl took too long, u had places to be and their service was poor. and obviously they dont no good customer service or they had no idea how 2 make food. u probably would of got it n it would of been cold or gross or sumtin
Don't worry about it. You and your BF didn't do anything wrong, the cafe did.
no,you should walk out and dun feel bad abt it.
this is totally unfair you noe for customers to wait for their ordered food.
they waste your precious time just for eating.
their service is way too bad.
i would recommend you to stop going there.